• Consistently treats all customers and employees with respect and contributes to a positive work environment.
• Promotes a safe working and shopping environment to facilitate employee interactions and maximize the customer shopping experience.
• Upholds all company policies as outlined in the Employee Handbook.
• Participates in all training opportunities.
• Performs non-sale tasks, such as product receiving, merchandising, store cleaning, and product organization as directed by management.
• Recognizes verbal and non-verbal customer cues, and engages customers based on those cues.
• Connects with customers using open-ended questions to assess customer needs.
• Makes relevant merchandise suggestions and builds store sales by introducing the customer to other complimentary items.
• Stays current on all product knowledge and communicates features and benefits to customers to influence buying decisions
• Assists customers in finding substitutions for out-of-stock items, or assists in special ordering those items.
• Partner with staff members to ensure the customer experience is consistent throughout their visit.

1. 1+ year supporting daily operations, policy compliance, loss prevention and visual/store standards
2. 1+ year of experience delivering a customer-first experience
3. 1+ year of customer service experience in a retail or similar environment
4. Strong customer focus with the ability to effectively interact with customers and team members in a retail setting
5. Dependable and reliable, with the ability to complete job tasks accurately and in a timely manner
6. Ability to work flexible hours, including weekends, night and holidays
7. Must be able to stand for prolonged periods of time and be able to lift 50 lbs
8. Must pass background check prior to being interviewed 

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Residency Requirements:

• For remote roles, must be located in one of the 50 states of the United States or Washington DC
• Sponsorship is not available

Core Values:

• Accountability
• Delivering excellence
• Integrity
• Attention to detail
• Follow up and follow through
• Client centric service

Benefits for Full-Time Employees:

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Voluntary life insurance
• 401(k)
• Paid holidays
• Generous PTO policy
• Company-provided equipment
• Positions designated as remote are fully and permanently remote

About Innowave Marketing Group:

• Innowave Marketing Group provides luxury and innovative reward solutions unique to the loyalty and promotional marketing space. Our experts design effective consumer loyalty programs, engagement programs, sales & channel incentives and consumer promotions. Casino programs include loyalty points programs, VIP shopping events and retail store projects.
• We participate in E-Verify. Click here to view E-Verify and Right to Work Notices.

Inclusiveness:

• We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.